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Most Companies Are Operating in Loss” | Why Nepal’s Remittance Companies Are Quietly Dying

Featuring Ritesh Mittal, Founder & Executive Chairman, NepalRemit

In the episode featuring Ritesh Mittal, the discussion revolves around the challenges and dynamics of the remittance business in Nepal. Ritesh shares his journey of starting Nepal Remit 21 years ago, highlighting the initial struggles and the evolving nature of the industry. He explains the remittance process, emphasizing the importance of partnerships with foreign companies to facilitate money transfers. Ritesh discusses the competitive pressures in the industry, where companies often operate at a loss to maintain relationships and market share. He also addresses the issue of informal channels, which account for a significant portion of remittances, and the need for better regulation and support from the government to formalize these channels. Despite the challenges, Ritesh remains committed to the industry and highlights the critical role remittances play in Nepal's economy.

Nepal's Remittance Paradox: A $5 Billion Shadow Economy and an Industry in Peril

Remittances are the lifeblood of Nepal's economy, a continuous flow of capital from its global diaspora that accounts for a staggering 25% of the nation's Gross Domestic Product. This influx of foreign currency stabilizes the national reserves, supports countless families, and fuels domestic consumption. Yet, beneath this vital surface, a paradox festers: the formal remittance industry, responsible for channeling these billions, is quietly dying, operating at a loss, and overshadowed by a pervasive, unregulated shadow economy.

Ritesh Mittal, a veteran of this industry and the president of the Nepal Remitters Association, has witnessed this evolution firsthand. For over two decades, his company, Nepal Remit, has navigated the complexities of cross-border money transfer. His journey began humbly, from a small shuttered office with limited capital and even less initial knowledge of the remittance business. It was a leap of faith, driven by an entrepreneurial urge and a relative's investment that brought the initial pressure to succeed. His early days involved improvising an office to impress a foreign partner, a testament to the grit required to build a business in a nascent market. Today, Nepal Remit is a 21-year success story in terms of longevity and transaction volume, but the industry it inhabits is facing an existential crisis.

The Race to the Bottom: When Volume Doesn't Equal Value

The formal remittance business, at its core, is about facilitating the secure and timely transfer of funds from Nepali workers abroad to their families back home. A foreign partner company, with a presence in countries like Qatar, collects money from senders. This money is then channeled through Nepali remittance companies like Nepal Remit, which ensure its delivery to beneficiaries via cash payouts, bank deposits, or mobile wallets. This network is designed for efficiency and trust.

However, what was once a lucrative sector has devolved into a cutthroat, commoditized market. In the past, foreign partners might have maintained exclusive ties with a single Nepali company. Today, it's common for one foreign company to partner with five or six Nepali counterparts. This fragmentation has ignited a fierce bidding war. Foreign partners leverage this competition, demanding ever-larger cuts of the transaction fees. Mittal describes a scenario where foreign companies openly solicit bids, even sending screenshots of competitors' offers via WhatsApp.

The result is a "race to the bottom" where Nepali remittance companies are forced to accept razor-thin margins, often operating at a loss simply to maintain existing relationships and transaction volumes. The mindset has shifted from "I won't work at a loss" to "I'll work at a loss" just to keep a partner. This unsustainable model, Mittal warns, renders the future of many formal remittance businesses "shaky."

Hundi's Invisible Hand:

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