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Most Companies Are Operating in Loss” | Why Nepal’s Remittance Companies Are Quietly Dying

Featuring Ritesh Mittal, Founder & Executive Chairman, NepalRemit

In the episode featuring Ritesh Mittal, the discussion revolves around the challenges and dynamics of the remittance business in Nepal. Ritesh shares his journey of starting Nepal Remit 21 years ago, highlighting the initial struggles and the evolving nature of the industry. He explains the remittance process, emphasizing the importance of partnerships with foreign companies to facilitate money transfers. Ritesh discusses the competitive pressures in the industry, where companies often operate at a loss to maintain relationships and market share. He also addresses the issue of informal channels, which account for a significant portion of remittances, and the need for better regulation and support from the government to formalize these channels. Despite the challenges, Ritesh remains committed to the industry and highlights the critical role remittances play in Nepal's economy.

Nepal's Remittance Paradox: A $5 Billion Shadow Economy and an Industry in Peril

Remittances are the lifeblood of Nepal's economy, a continuous flow of capital from its global diaspora that accounts for a staggering 25% of the nation's Gross Domestic Product. This influx of foreign currency stabilizes the national reserves, supports countless families, and fuels domestic consumption. Yet, beneath this vital surface, a paradox festers: the formal remittance industry, responsible for channeling these billions, is quietly dying, operating at a loss, and overshadowed by a pervasive, unregulated shadow economy.

Ritesh Mittal, a veteran of this industry and the president of the Nepal Remitters Association, has witnessed this evolution firsthand. For over two decades, his company, Nepal Remit, has navigated the complexities of cross-border money transfer. His journey began humbly, from a small shuttered office with limited capital and even less initial knowledge of the remittance business. It was a leap of faith, driven by an entrepreneurial urge and a relative's investment that brought the initial pressure to succeed. His early days involved improvising an office to impress a foreign partner, a testament to the grit required to build a business in a nascent market. Today, Nepal Remit is a 21-year success story in terms of longevity and transaction volume, but the industry it inhabits is facing an existential crisis.

The Race to the Bottom: When Volume Doesn't Equal Value

The formal remittance business, at its core, is about facilitating the secure and timely transfer of funds from Nepali workers abroad to their families back home. A foreign partner company, with a presence in countries like Qatar, collects money from senders. This money is then channeled through Nepali remittance companies like Nepal Remit, which ensure its delivery to beneficiaries via cash payouts, bank deposits, or mobile wallets. This network is designed for efficiency and trust.

However, what was once a lucrative sector has devolved into a cutthroat, commoditized market. In the past, foreign partners might have maintained exclusive ties with a single Nepali company. Today, it's common for one foreign company to partner with five or six Nepali counterparts. This fragmentation has ignited a fierce bidding war. Foreign partners leverage this competition, demanding ever-larger cuts of the transaction fees. Mittal describes a scenario where foreign companies openly solicit bids, even sending screenshots of competitors' offers via WhatsApp.

The result is a "race to the bottom" where Nepali remittance companies are forced to accept razor-thin margins, often operating at a loss simply to maintain existing relationships and transaction volumes. The mindset has shifted from "I won't work at a loss" to "I'll work at a loss" just to keep a partner. This unsustainable model, Mittal warns, renders the future of many formal remittance businesses "shaky."

Hundi's Invisible Hand: The $5 Billion Shadow Economy

Compounding the struggles of the formal sector is the colossal presence of the informal "hundi" system. Mittal estimates that a staggering 50% to 60% of all remittances entering Nepal, amounting to roughly $5 to $6 billion USD annually, flow through these unregulated channels. This shadow economy thrives by offering senders a slightly better exchange rate, often 2% higher than formal channels. For a sender, the promise of an extra 2,000 rupees on a 100,000 rupee transfer is a powerful incentive, even if it means bypassing legal routes.

The mechanics of hundi are deeply intertwined with Nepal's trade imbalances and capital flight. When goods are imported into Nepal, they are frequently "under-invoiced"; a shipment worth 100,000 rupees might be declared as only 50,000 rupees. The importer then uses the informal hundi network to send the undeclared 50,000 rupees abroad to settle the true cost of the goods. This money, now outside the formal financial system, is then used to pay out the remittances sent through hundi from countries like Australia or Hong Kong.

This illicit cycle has far-reaching consequences. It deprives the government of significant customs duties and tax revenue. It distorts the local economy, making it difficult for legitimate businesses to operate with clean books. Mittal points out that this pervasive lack of transparency even impacts startups, who struggle to find vendors that provide proper bills, hindering their scalability and investability. Furthermore, the hundi system facilitates capital flight, with Nepalis reportedly ranking as the fourth-largest foreign buyers of property in Australia, entirely through informal channels.

The Government's Selective Gaze: A Pillar Undervalued

Despite its undeniable economic importance, the formal remittance industry feels consistently undervalued by Nepal's government and regulatory bodies. Mittal, as president of the Nepal Remitters Association, expresses deep frustration. While Nepal Rastra Bank has regulations in place to prevent the predatory pricing that forces companies into losses, these rules are routinely ignored. The association, lacking regulatory or supervisory power, can only issue "advisory" letters, which often fall on deaf ears.

The government's engagement, Mittal observes, is cyclical and self-serving. When Nepal faces a shortage of foreign exchange reserves, remittance companies are urgently summoned for discussions on how to boost inflows. Yet, when reserves are healthy, the industry is largely ignored, and its systemic problems like the hundi crisis and the race to the bottom are left unaddressed. This inconsistent attention leaves a critical sector vulnerable and its operators struggling to survive.

Reimagining Nepal's Financial Future

The predicament of Nepal's remittance industry is a microcosm of broader economic challenges, highlighting the urgent need for systemic reform. The solution is not merely about propping up formal remittance companies, but about fundamentally restructuring the financial ecosystem to incentivize transparency and legitimate capital flows.

A critical step is the stringent enforcement of existing regulations by Nepal Rastra Bank to prevent the destructive price wars that erode profit margins. Equally important is a unified front from the Remitters Association, moving beyond advisory roles to advocate for collective action and fair competition.

However, the most profound shift might lie in a re-evaluation of Nepal's restrictive policies on outward investment. Mittal argues that if citizens are permitted to invest a portion of their legally earned, taxed money abroad, it could significantly reduce the incentive for capital flight through informal channels. This would not only formalize capital flows but also unlock the potential of Nepali talent and capital on a global stage, rather than trapping it in a limited domestic scope or forcing it into the shadows.

The formal remittance industry, currently operating in peril, represents a crucial bridge for Nepal's global connections. Ignoring its struggles, or the vast shadow economy that undermines it, is to ignore a fundamental pillar of national prosperity. For Nepal to truly thrive, it must recognize the true value of its remittance lifeline and commit to policies that foster transparency, fair competition, and a robust, legitimate financial future. The cost of inaction is not just measured in the dwindling profits of a few companies, but in the lost potential of an entire nation.

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